Terms of service

Deposit Requirement: A 50% deposit is required after design confirmation to secure the design, materials and creation of any bespoke piece of jewellery.
No Design Changes After Deposit: Once the deposit is paid, no changes to the design can be made. We ask that all design decisions be carefully considered before payment.
Cancellation After Deposit: If you decide to cancel the bespoke piece after the deposit is paid, the 50% deposit will be forfeit. Unfortunately, we cannot offer refunds on the deposit once confirmed as time has already been spent and materials are ordered once we receive the deposit.

All designs, drawings, concepts, and intellectual property related to your bespoke order remain the property of Katie Law Jewellery. By commissioning a bespoke piece, you acknowledge that we retain full ownership of the design and the intellectual property rights, including the right to use, modify, or reproduce the design.

Complimentary Resizing: For rings, we offer complimentary resizing within 2 sizes in the first year from the date of purchase. The resizing must be completed within this time frame.
Additional Resizing: Any resizing requests beyond the first year or any resizing requests that exceed 2 sizes will be subject to an additional charge. This cost will vary depending on the complexity of the resize and the materials involved.

Exchanges are applicable to ready-to-ship items only

Eligible purchases can be exchanged if returned and new piece chosen within 14 days of pick up or delivery.
The value of the exchange excludes postage fees, if applicable, and will be subject to a 10% restocking fee after inspection of the item(s).

Jewellery that is damaged/marked or has been worn will not be accepted for exchange. Refunds are not permitted
Due to the custom nature of our bespoke jewellery, we do not accept returns or exchanges on any bespoke pieces once the order has been placed and the deposit has been paid.

For information on our warranty and repairs, please refer to our Warranty, Repairs & Returns Policy, which details the terms related to repairs, resizing, and maintenance of our jewellery.

Deposit: A 50% deposit is required to begin work on any custom piece. The remaining balance is due upon completion of the piece before it is shipped or handed over.
Quote & Invoice Validity: Quotes and invoices are valid for one week, subject to reduction if there are drastic changes in the market.

We will provide you with an estimated timeline for the completion and delivery of your bespoke piece. Please note that delays may occur depending on the complexity of the design or external factors.
Shipping costs are the responsibility of the customer, and any customs duties or taxes (for international orders) are to be paid by the customer.
For orders outside Australia please research your countries import duties and prepare accordingly.

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