Bespoke Process

 Idea  -  Creation  -  Completion

The bespoke process takes you through the in's and out's of quality, design, function and comfort. Take the time to find the perfect balance to discover what you or your partner will enjoy wearing - now and forever.
During the process we take a deep dive through extensive gemstone collections, talk about metal colour and carat, proportion and style to start narrowing down your ideal piece.
When taking both form and function into account, there is a sweet spot that can be reached without compromising on either. To find that, we start with a simple conversation about what you or your partner would most enjoy wearing, and take it from there.
Sketches are done in real time for a completely immersive design experience, in a casual environment to let the ideas flow. 
To book in for a chat, get started with the Bespoke Enquiry Form

At KLJ, we take pride in offering bespoke creations as unique as yourself. Please review our bespoke creation policy below:

Design Process:

- The initial 1-hour design appointment and quoting process are complimentary.

  • This appointment will take you through stone colours, cuts and qualities with quick but accurate sketching as we talk through the finer aspects of your piece. 
- Subsequent design time and stone sourcing (if required) will be charged at $110 per hour. These additional charges will be separately invoiced. Additional quotes may be subject to this charge if the design changes.

To streamline this initial appointment it is important to have an idea of and send through ahead of time your inspiration or vision for the piece along with an ideal spend/budget so we can show you the best on offer within your comfort zone.  

Quote Validity:

- Quotes provided for bespoke creations are valid for one week from the date of issuance. Prices may be subject to change after this period.

Deposit and Custom Work:

- Deposits for custom work are 50% of the total balance

- Once the deposit for a custom piece has been paid, the creation process begins. The deposit is non-refundable and serves as a commitment to proceed with the bespoke work.

- The production time for bespoke pieces is estimated to be 6-10 weeks from the deposit, depending on the complexity of the design and materials used.

  • We understand that some things just can’t wait, and will endeavour to meet your desired date. If you need your bespoke piece in under 6 weeks, a 20% Rush Fee is applicable to skip the queue.

Balance Payment and Pickup:

- The maximum time between the deposit payment and the balance due is 12 weeks. The balance is due upon completion of the bespoke piece and before pickup or postage.

- Payment plans are not available at this time


We understand the importance of creating a piece that reflects your individual style and preferences. We are dedicated to working closely with you to bring your vision to life through our bespoke creations.


If you have any questions or require further clarification regarding our bespoke creation policy, please do not hesitate to contact us at