Shipping policy

Processing Time

  • Order Confirmation: Once your order is confirmed, we will begin processing it within 2 business days.

  • Custom pieces: Once your custom piece has been finished, you will be invoiced for the balance. Once the balance is received, your piece will be shipped. 

Shipping Method

  • Shipping Provider: All orders will be shipped via Express Post with Australia Post, unless otherwise specified. This ensures faster delivery times and tracking for your convenience.

  • Domestic Shipping (Australia):

    • We offer express shipping within Australia.
    • All parcels are signature on delivery 
    • Delivery times typically range from 1 to 3 business days, depending on your location.
    • You will receive a tracking number once your order is shipped so you can track its progress.

  • International Shipping:

    • We are happy to ship internationally. Delivery times will vary based on the destination.
    • International orders are subject to customs clearance, which may cause delays outside our control.
    • Please note that any customs duties, taxes, or import fees incurred upon arrival in your country are the responsibility of the customer.

Shipping Costs

  • Domestic Shipping: The cost of express shipping within Australia will be calculated at checkout based on your location.

  • International Shipping: International shipping fees vary based on the insured value of the package. Please contact prior to purchase if you are outside Australia. Parcels are shipped with FedEx. 

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your order through the AusPost or FedEx website.

Address Information

  • Please ensure your mobile number is provided for the parcel. 
  • If you are not home during the day, we recommend shipping to a business location if possible as all parcels are signature on delivery. 

  • Please ensure that the shipping address you provide at checkout is correct and complete. We are not responsible for any delays or lost packages due to incorrect or incomplete shipping information provided by the customer.

  • If you notice any issues with your address after placing your order, please contact us at info@katielaw.com.au as soon as possible.

Shipping Delays

  • While we strive to meet all shipping timelines, please note that shipping times may be affected by factors beyond our control, including weather, customs delays, or carrier issues.

  • If there are any significant delays or issues with the shipment of your order, we will notify you promptly.

Lost or Damaged Items

  • Lost Items: If your order is marked as delivered but you have not received it, please contact us within 5 days of the expected delivery date. We will assist you in tracking and resolving the issue with the carrier.

  • Damaged Items: If your jewellery arrives damaged or faulty, please contact us immediately with photographic evidence of the damage. We will arrange for a repair, replacement, or refund, in line with our Warranty, Repairs & Returns Policy.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please feel free to reach out to us at info@katielaw.com.au.