Bespoke Process
Idea - Creation - Completion
At KLJ, we take pride in offering bespoke creations as unique as yourself. Please review our bespoke creation policy below:
Design Process:
- The initial 1-hour design appointment and quoting process are complimentary.
- This appointment will take you through stone colours, cuts and qualities with quick but accurate sketching as we talk through the finer aspects of your piece.
To streamline this initial appointment it is important to have an idea of and send through ahead of time your inspiration or vision for the piece along with an ideal spend/budget so we can show you the best on offer within your comfort zone.
Quote Validity:
- Quotes provided for bespoke creations are valid for one week from the date of issuance. Prices may be subject to change after this period.
Deposit and Custom Work:
- Deposits for custom work are 50% of the total balance
- Once the deposit for a custom piece has been paid, the creation process begins. The deposit is non-refundable and serves as a commitment to proceed with the bespoke work.
- The production time for bespoke pieces is estimated to be 6-10 weeks from the deposit, depending on the complexity of the design and materials used.
- We understand that some things just can’t wait, and will endeavour to meet your desired date. If you need your bespoke piece in under 6 weeks, a 20% Rush Fee is applicable to skip the queue.
Balance Payment and Pickup:
- The maximum time between the deposit payment and the balance due is 12 weeks. The balance is due upon completion of the bespoke piece and before pickup or postage.
- Payment plans are not available at this time
We understand the importance of creating a piece that reflects your individual style and preferences. We are dedicated to working closely with you to bring your vision to life through our bespoke creations.
If you have any questions or require further clarification regarding our bespoke creation policy, please do not hesitate to contact us at info@katielaw.com.au
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